Policies, procedures and safety measures

Illness Policy and Screening: Stay Home if You Are Sick
  • When you arrive at the clinic we will take your temperature and ask you screening questions about potential symptoms and exposure to COVID-19. If you have had symptoms in the past 48 hours or exposure to COVID-19, it is not appropriate for you to receive acupuncture and you will be turned away. 
  • Symptoms of illness include fever (of 99.5 degrees or higher), cough, sore throat, shortness of breath, diarrhea, headache, body aches and loss of taste or smell. 
  • If someone in your household has a suspected or confirmed case of COVID-19 please do not come in, until you have quarantined for 14 days or you have received a negative test result. Please note that the county health department has specific criteria for who is considered a contact. If you have any questions or concerns about possible exposure to COVID-19 please give us a call and we can help you figure out if it is safe for you to come in or not. 
  • Recent onset of symptoms? Please call to cancel your appointment, we'll waive the cancellation fee.
  • Our staff is taking precautions, self-monitoring for symptoms and screening by taking their temperatures when they arrive.​​
Social Distancing
  • To control traffic flow, we can only accept patients with an appointment, no walk-ins. You're always welcome to call and check on availability for same-day appointments.
  • ​​Our treatment room has 5 chairs, spaced over 6 feet apart, which allows us to treat 4 patients per hour. Treatments last about 40-45 minutes, to allow time for sanitizing between patients. 
  • Patients should arrive 5-10 minutes before their appointment time and wait in their cars until we text them to come in. Waiting room reading materials and tea are no longer available. 
  • ​Consultations are offered by phone. Herbs and supplements are available for curbside pick-up.  
Sanitation: Cleaning and PPE Practices
  • ​All patients and staff must wear masks in the clinic. Masks must cover your mouth and nose throughout your time here. Please bring a mask that fits you well. New cloth and disposable masks are provided or bring your own.
  • Patients wash hands and put on a mask when they enter the building.
  • Linens (sheets, blankets, etc.) are laundered after each patient. 
  • Hard surfaces are sanitized between patients (door knobs, recliner handles, bins for belongings, etc.)
  • Air purifiers with HEPA filters are run throughout the clinic during business hours. 
  • Clinic is sterilized after hours with ultraviolet (UVC) light several times per week.
Private Treatments
  • Vulnerable or concerned patients may wish to book a private treatment for themselves or a group treatment with a friend or family member(s). Surfaces will be sanitized before and after.  
  • These appointments are available outside of our regular business hours and must be scheduled by phone. Table treatments are also available for 1-2 people. 
  • Prices vary depending on the number of patients coming in together, please call for details.