Policies, procedures and safety measures
Illness Policy and Screening: Stay Home if You Are Sick
- When you arrive at the clinic we will take your temperature and ask you screening questions about potential symptoms and exposure to COVID-19. If you have had symptoms in the past 48 hours or exposure to COVID-19, it is not appropriate for you to receive acupuncture and you will be turned away.
- Symptoms of illness include fever (of 99.5 degrees or higher), cough, sore throat, shortness of breath, diarrhea, headache, body aches and loss of taste or smell.
- If someone in your household or workplace has a suspected or confirmed case of COVID-19, or you know you have been exposed to COVID-19 and have not received a negative test result, do not come in.
- Recent exposure or onset of symptoms? Please call to cancel your appointment, we'll waive the cancellation fee.
- Our staff is self-monitoring for these symptoms and screening by taking their temperatures when they arrive.
Social Distancing
- To control traffic flow, we can only accept patients with an appointment, no walk-ins.
- Our treatment room now has 5 chairs that are spaced 6 feet apart, which allows us to treat 4 patients per hour. Treatments last about 40-45 minutes, to allow time for sanitizing between patients.
- Patients must arrive 10 minutes before their appointment time and wait in their cars until we text them to come in. The waiting room reading materials and tea are no longer available.
- Receptionists now process payments instead of a self-pay station.
- Consultations are offered by phone. Herbs and supplements are available for curbside pick-up.
- All patients and staff must wear masks in the clinic. New cloth and disposable masks are provided or bring your own.
- Patients wash hands and put on a mask when they enter the building.
- Linens (sheets, blankets, etc.) are laundered after each patient.
- Hard surfaces are sanitized between patients (door knobs, recliner handles, bins for belongings, etc.)
- Air purifiers with HEPA filters are run throughout the clinic during business hours.
- Clinic is sterilized after hours with ultraviolet (UVC) light several times per week.
- Older or immune-compromised patients may wish to book a private treatment or book the treatment for themselves and a friend or family member(s).
- These appointments are available outside of our regular business hours and must be scheduled by phone. All surfaces will be wiped down before and after.
- Prices vary depending on the number of patients coming in together, please call for details.